1. Minimal business management expertise
Many architecture, engineering and design (AED) leaders that are elevated to senior roles or directors’ positions don’t have the necessary business management expertise to manage, direct and drive a successful business that performs across the key business drivers of design, rainmaking, project delivery, people performance, strategy, innovation and financial management. Not only that – they don’t have a plan to gain this expertise, other than on the job training, or just surrounding themselves with this expertise.
2. Lack of accountability
Lack of accountability can, and does, occur at all levels of an underachieving business. Whether it’s partner to partner, partner to project leader, or project leader to the team – seldom are people held accountable for missing deadlines, unproductive work, rework or being over budget on projects.
3. Low expectations
“If mediocrity is the goal you will probably succeed.” Expectations of business performance are often set far too low – and people do their best to barely achieve them. Most architects and engineers underperform financially, and seriously underestimate their capability and potential. They’re prepared to accept the status quo and not focus on innovation and performance improvement.
4. Design outcomes, not business outcomes
We get it, it’s why you got into this business – to produce great work and be recognised for it. But that shouldn’t be your main reason, plus it’s bringing down the profession. What about building a great business, making an impact in the industry, and changing the way you work and your role in the project.
5. Managing the design process
Do you have a process, system or people in place for managing the design process/stage? Probably not, or if so, the process is more than likely unsophisticated and/or not adhered to. Considering that a clear, resolved design and central idea is the foundation for the on-going performance of a project, it would be expected that most businesses should have this under control.
6. Poor project and resource management
As project and resource management is the key to successful and sustainable business profitability, you would think that most firms have this under control… not so, unfortunately. There is downward pressure on pricing, and businesses are competing with a higher emphasis on attractive price rather than increased value. Yet, as well-intentioned as these strategies are, these initiatives have made it even more challenging for firms to deliver projects profitably.
7. Not handling scope creep
Scope creep for architects and engineers is typically considered part and parcel of servicing the client – and not additional to the service that was originally agreed upon. This often stems from the leadership, where the performance drive is design outcomes and not business outcomes. Lack of clarity around the service, a culture of over-servicing and lack of systems to manage scope are prevalent in an underperforming business.
8. Lack of strategic planning and execution
It’s no secret that many design-focused businesses are superficial in their planning – concentrating on the design, fees, schedules, and day-to-day deliverables, rather than defining exciting, attainable objectives for the future that will motivate the key people and lead to high achievement.
9. Taking too long to elevate your key people
Decision-making at the top is how most architects and engineers operate – across design, people, innovation, and finance. This tends to mean that key people are not involved in, or exposed to the key business decisions. It’s then difficult to proactively elevate the great people in the business. Procrastination rules! Often, this leads to great people moving on to other opportunities, or establishing their own businesses – and we don’t need more architect and engineering businesses, we need better!
10. Universities are not delivering the skills required
What’s happening in the tertiary education of architects, engineers and designers? There is an increasing focus and emphasis on design, idea creation and technology, and less and less on what is required to have a successful and well-rewarded career. When more and more of the required education is being left to businesses, is it any wonder why graduate salaries are so pitiful compared to other professions? It’s difficult to see when this boat will be turned around.
11. It’s not the people
Most of your people will actually have minimal impact on your business performance. Without the right leadership, culture and systems in place, it’s pointless bemoaning the lack of capability of your team.
12. Not reinvesting in the business
We are currently operating in a buoyant economic environment – there’s more than enough work to enhance our built environment. Many successful businesses are delivering exceptional financial performance. This is the time to be reinvesting profits in mergers and acquisitions, investing in needed technology/systems, leadership, innovation and new ways of operating. It’s not the time for all the profits to be taken out of the business for the benefit of the owners or to pay taxation. Today, businesses should be allocating a third of the profits for reinvestment in the business.
Robert Peake is the founder of Management for Design, and will be appearing at FRONT, a new commercial and hospitality event launching in August that will bring the industry together to share insights and innovations to help you achieve success in your practice.