A home is the largest investment that most people make in their lives. That’s why measures are in place to protect consumers against problems during building.

There are many things that consumers can do to ensure they get exactly what they pay for, such as doing their homework when choosing a registered building practitioner and keeping a record of any variations to works.

However, few people have the detailed knowledge or technical skills to know that everything is in the right place and the correct processes followed.

The Building Commission is committed to narrowing this gap. In addition to improving Building Regulations, there are many initiatives in place to assist consumers to have a rewarding building experience.

It is recommended that consumers: Ensure that the scope of work and exclusions, if any, are fully described in plans and specifications to reduce the potential for extra costs later.

Get at least three written quotes using the same plans and specifications, ask for references and check with former clients Choose a registered builder.

Visit www.buildingcommission.com.au to check that a builder is registered and whether they have any prosecutions against them.

Always use a domestic building contract and read it carefully. If you don’t understand it, seek expert advice before you sign Obtain a building permit, required where work affects the structural soundness of the building, from a council or private building surveyor.

Ensure your builder provides domestic building insurance to cover for work valued at more than $12,000 Check a reliable source of information about the building process, such as the Building Commission website.

Building Commission research reveals that the costs and length of a building dispute is significantly reduced when a neutral third party assists through mediation, conciliation, advice or other services.