The NSW Minister for the Environment, Robyn Parker has launched a new suite of websites for the NABERS program, including a refreshed public site, a secure members’ site and a new ratings platform, NABERS Rate.
Ms Parker said the new websites are in response to industry feedback and the NSW Government’s commitment as National Administrators of NABERS to improve communication and provide a better experience for all NABERS customers and stakeholders.
“The new websites reinforce the NSW Governments commitment to customer service and are designed to enable a more efficient and effective way of working,” Ms Parker said.
“Extensive consultation identified a few key areas we could make easier to access and reduce inefficiencies in the system and this is what we then went about solving online.”
The improvements include reducing the amount of duplication, paperwork and time required to process ratings, providing a more transparent and streamlined system where ratings can be lodged and tracked in real time and offering customers more resources and technical advice.
“For the first time, customers will be able to view and track their rating applications in real time, and view their rating history, on the new NABERS Members’ website,” concluded Ms Parker.
