Home Timber & Hardware was crowned the 2012 ‘Hardware Store of the Year’ at the recent Roy Morgan Customer Satisfaction Awards.
Based on a survey of over 50,000 consumers annually, the Awards recognise Australia’s top businesses in customer satisfaction and credit themselves as an industry-renowned barometer for Australian retailers.
Respondents to the Roy Morgan Customer Satisfaction Survey were all asked the same question, “How satisfied are you with the product or service?” regardless of category, making the Award win comparable across a wide range of categories.
“To be awarded one of Australia‟s top retail brands for 2012 is an honour for Home Timber & Hardware,” said General Manager Home Timber & Hardware Group, Mark Burrowes.
“We sit amongst some great company and it’s exciting to know that independent research backs up our own findings – that Home leads the industry in customer satisfaction.”
“It’s an exciting time at Home Timber & Hardware as we continue to strengthen and grow our presence in the market,” Burrowes concluded.
