Gone are the days when access control in the hotel and hospitality sectors was clunky and difficult to operate. New digital technology is replacing physical credentials, and in some instances, hotels have even become completely self-automated.
“People are able to actually check-in online, access their digital key and access the premises and their accommodation without the need to actually greet anyone on their way in. Times have definitely developed, especially post Covid.” National Hospitality Manager at SALTO Systems Tim Kneebone said.
When investing in access control systems in the hotel and hospitality industry Tim said it’s best to look for something that is seamless and futureproof.
“You want it to be able to be utilised there for decades. You don’t want something that’s going to be failing or requiring any significant upgrades; you basically just want it to work seamlessly,” he said.
Norman Khan from the Yarra Hotel Group said when selecting access systems for hotels, people want beautiful locks that complement the building and offer a behind-the-scenes system that’s easy to use from an operational point of view.
“For hoteliers, it’s really important to have the right system because if you have 300 or 400 rooms you are somewhat wedded to your chosen system. If in a few years’ time you discover your system has technology limitations, it sets you right back. We often see systems in the Australian market that cannot integrate, for example,” Norman said.
“I think that’s where SALTO comes in. They’re constantly upgrading their system and coming out with new technology which helps all the other systems. Access control is a very important feature because you can have the most beautiful room, the best rate available, and the best view, but if you check-in and the key isn’t working it throws everything out,” he added.
When it comes to the future of access control systems you can expect to see more facial recognition technology. In fact, some hotels around the world have already been completely automated via facial recognition technology. SALTO Systems recently acquired facial recognition innovator Cognitec Systems, which will only further enhance the user experience.
According to Norman, the future of hotel stays will see less interaction between guests and staff and be geared towards seamless and faster check-in and check-out.
Architects are invited to check out SALTO’s XSperience Centre in Melbourne where you can interact with all the latest and greatest products and technology.
This podcast was brought to you in association with Salto. Listen to this episode of Talking Architecture & Design here.
